Witify.ai - Cplus Soft

Wittify.AI

Wittify.AI, based in the MENA region, is a next-generation chatbot and automation platform built to help marketing, e-commerce, healthcare, finance, and enterprise IT teams engage customers with speed and consistency. In collaboration with Cplus Soft, Wittify.AI was transformed into a multi-agent automation system that delivers text-based, voice-powered, and hybrid chatbots. The platform now enables businesses to manage customer support, onboarding, and marketing interactions through AI-powered conversational agents, fully integrated with third-party tools and built for enterprise-grade scalability.

Problem Statement

Marketing and support teams across MENA struggled with:

Manual Operations – Ticket generation, FAQs, and content posting were handled manually, creating delays and errors.
Channel Inconsistency – Customers experienced mismatched information across channels (social media vs. web chat), leading to poor engagement.
Resource Limitations – Building and scaling AI agents required custom coding expertise.
High Overheads – Repetitive tasks increased costs and reduced operational efficiency.

These issues created longer response times, low customer retention, and higher costs, limiting the scalability of Wittify.AI’s original platform.

Problem Solution

Cplus Soft partnered with Wittify.AI to design and deliver a chatbot-powered automation platform with multi-agent capabilities. The solution provided an intuitive, no-code interface for building agents while ensuring omnichannel consistency and advanced integrations.

Key Features Implemented

Smart Chatbots – Text, voice, and hybrid AI agents for customer engagement across web, social media, and call centers.
No-Code Agent Builder – Drag-and-drop workflows to create custom chatbots without programming.
Omnichannel Orchestration – Unified conversations across web chat, email, and social media.
AI Marketplace Templates – Prebuilt chatbot templates for marketing, onboarding, and support.
Third-Party Integrations – Stripe (payments), Twilio (SMS), Zapier (workflow automation), and social media posting tools.
Advanced Language Models – Support for 100+ languages with seamless switching for global audiences.
Real-Time Analytics – Dashboards to track user retention, engagement, and performance.
Enterprise-Grade Compliance – GDPR, HIPAA, SOC 2 security built into the system.

Project Duration

6+

Months

40+

Screens

Tools Used

Results

Accelerating growth through AI & software.

Our accelerated method for turning concepts into scalable digital solutions is called Cplus Velocity. Our team provides innovation quickly, from AI-driven automation to custom software and mobile apps, assisting companies in growing and remaining prepared for the future.