Air.ai, based in the USA, is a voice-first conversational AI platform built to automate long-form sales and customer service calls. The platform handles conversations lasting 10–40 minutes, managing lead qualification, appointment scheduling, and customer support without human intervention.
Cplus Soft partnered with Air.ai to optimize scalability, reliability, and human-like voice interactions, enabling enterprises to automate complex workflows while maintaining context, accuracy, and compliance.
Enterprises using voice-based AI faced challenges in automating long-duration conversations reliably and at scale. Despite advanced capabilities, organizations struggled with seamless tool integrations, consistent voice accuracy, and maintaining conversation context. Key challenges included: Complex integration with thousands of third-party tools and CRMs. Voice recognition accuracy issues across accents and noisy environments.
Scalability limitations for handling multiple long-duration calls. Context loss across repeated customer interactions. Trust, compliance, and data security concerns for sensitive use cases. These challenges reduced operational efficiency and limited adoption of AI-driven voice automation.
Cplus Soft partnered with Air.ai to enhance the platform’s integration, scalability, and conversational intelligence. By optimizing voice recognition models, memory handling, and cloud auto-scaling, the solution enabled reliable long-form conversations at scale. Secure API-based integrations and analytics-driven improvements ensured high accuracy, continuity, and enterprise-grade compliance.
Months
Screens
24/7 Call Uptime
Improved Voice Accuracy
Faster Lead Qualification
Automated Workflows
Reduced Manual Calls
Higher Customer Trust
Our accelerated method for turning concepts into scalable digital solutions is called Cplus Velocity. Our team provides innovation quickly, from AI-driven automation to custom software and mobile apps, assisting companies in growing and remaining prepared for the future.
Cplus Soft is a global technology partner delivering AI-driven software engineering and digital transformation solutions across MENA, UK, US, and Pakistan. For over 15 years, we help startups and enterprises build scalable, intelligent digital products powered by Machine Learning, Computer Vision, and Generative AI.