Brainiatic, based in Canada, is an AI-powered virtual receptionist platform built to revolutionize customer engagement for small-to-medium businesses (SMBs). To help service-based industries operate with enterprise-level responsiveness, Cplus Soft integrated Vapi.ai’s AI-powered agent technology as a white-labeled solution. The platform now delivers 24/7 call management, appointment scheduling, upselling, and CRM updates—seamlessly branded and embedded into client workflows.
SMBs often faced major inefficiencies in managing customer calls and engagement, as traditional IVR systems frustrated callers, caused long wait times, and led to high drop-off rates. Missed opportunities were common because after-hours calls frequently went unanswered, while operational overhead increased due to manual appointment booking, upselling, and constant CRM updates. Customers were dissatisfied with rigid, outdated “press 2, then 4” call menus that failed to deliver a smooth experience, and businesses struggled to scale since hiring additional staff for peak hours was not sustainable. As a result, these challenges collectively led to lost revenue, higher costs, and poor overall customer experiences.
Cplus Soft partnered with Brainiatic to design and deploy a scalable, AI-powered receptionist solution. Leveraging Vapi.ai’s conversational AI agents, the platform eliminated inefficiencies while delivering intelligent, human-like customer interactions.
The solution introduced an AI Receptionist capable of 24/7 natural language call handling, appointment scheduling, and customer query resolution, ensuring no customer interaction was missed. Through white-label customization, clients could deploy the AI receptionist under their own brand identity, maintaining a consistent customer experience. Upselling automation enabled AI-driven, contextual promotions that helped boost revenue during customer interactions, while seamless CRM and tool integrations ensured automatic updates across CRMs, calendars, and booking systems. In addition, built-in data intelligence provided call analytics and recordings that delivered actionable business insights, all supported by strong security and compliance measures with GDPR- and CCPA-compliant data handling to build customer trust.
Months
Screens
100% availability
65% reduction
50% faster career path guidance for candidates
25% boost in employer satisfaction
30% higher active user engagement
60% of users secured jobs
Our accelerated method for turning concepts into scalable digital solutions is called Cplus Velocity. Our team provides innovation quickly, from AI-driven automation to custom software and mobile apps, assisting companies in growing and remaining prepared for the future.
Cplus Soft is a global technology partner delivering AI-driven software engineering and digital transformation solutions across MENA, UK, US, and Pakistan. For over 15 years, we help startups and enterprises build scalable, intelligent digital products powered by Machine Learning, Computer Vision, and Generative AI.