Air AI is an advanced voice-first conversational AI platform designed to automate sales and customer service calls. Unlike traditional bots, Air AI can hold natural, human-like conversations lasting 10–40 minutes, making it capable of lead qualification, appointment scheduling, and full-cycle customer support without human intervention.
When the client first envisioned Air AI in 2022, the challenge was building a scalable backend that could support real-time, speech-to-speech automation, a concept still pioneering at that time. They required a solution that could not only transcribe, process, and respond instantly but also integrate smoothly with external business tools. At the time, businesses were struggling with:
High cost of call centers, requiring large human teams.
Inconsistent customer experience, with variable agent quality.
Scalability issues, as human-based operations could not keep up with demand.
Cplus Soft delivered a robust backend architecture powering Air AI’s speech-to-speech interaction pipeline (speech-to-text, text-to-text, text-to-speech). Using advanced models and early adoption of ElevenLabs for natural-sounding voice generation, we enabled 24/7 automation with perfect memory recall and workflow integrations.
Months
Screens
40% increase in customer satisfaction
10% reduction in response time
Scaled call capacity 3x
25% boost in lead conversion
60% reduction in call handling
60% of users secured jobs
Our accelerated method for turning concepts into scalable digital solutions is called Cplus Velocity. Our team provides innovation quickly, from AI-driven automation to custom software and mobile apps, assisting companies in growing and remaining prepared for the future.
Cplusoft is a global technology partner delivering AI-driven software engineering and digital transformation solutions across MENA, UK, US, and Pakistan. For over 15 years, we help startups and enterprises build scalable, intelligent digital products powered by Machine Learning, Computer Vision, and Generative AI.