Brainiatic

Brainiatic, based in Canada, is an AI-powered virtual receptionist platform built to revolutionize customer engagement for small-to-medium businesses (SMBs). To help service-based industries operate with enterprise-level responsiveness, Cplus Soft integrated Vapi.ai’s AI-powered agent technology as a white-labeled solution. The platform now delivers 24/7 call management, appointment scheduling, upselling, and CRM updates—seamlessly branded and embedded into client workflows.

Problem Statement

SMBs often faced major inefficiencies in managing customer calls and engagement. Traditional IVR systems frustrated callers, caused long wait times, and resulted in high drop-off rates. Businesses struggled with:

Missed opportunities due to after-hours calls going unanswered.
Operational overhead from manual appointment booking, upselling, and CRM updates.
Customer dissatisfaction from rigid, outdated “Press 2, then 4” call menus.
Limited scalability, as hiring extra staff for peak hours wasn’t sustainable.

These challenges led to lost revenue, increased costs, and poor customer experiences.

Problem Solution

Cplus Soft partnered with Brainiatic to design and deploy a scalable, AI-powered receptionist solution. Leveraging Vapi.ai’s conversational AI agents, the platform eliminated inefficiencies while delivering intelligent, human-like customer interactions.

Key Features Implemented

AI Receptionist – 24/7 natural language call handling, appointment scheduling, and customer query resolution.
White-Label Customization – Clients deploy the AI receptionist under their own brand identity.
Upselling Automation – AI-driven contextual promotions to boost revenue.
CRM & Tool Integration – Automated updates to CRMs, calendars, and booking systems.
Data Intelligence – Call analytics and recordings for actionable business insights.
Security & Compliance – GDPR/CCPA-compliant data handling to build trust.

Project Duration

5+

Months

40+

Screens

Tools Used

Results

Accelerating growth through AI & software.

Our accelerated method for turning concepts into scalable digital solutions is called Cplus Velocity. Our team provides innovation quickly, from AI-driven automation to custom software and mobile apps, assisting companies in growing and remaining prepared for the future.